Returns & Refunds

30-Day Guarantee

Try our products completely risk free! If you’re not satisfied with your first use, just email chargeupnow@hotmail.com or send us a DM on Instagram (@chargeup_now) to let us know what’s up.

How to Return Your Item:

  1. Make sure the item is in the same condition you received it, with all packaging and accessories intact. No scratches or damage—everything should be returned as it was sent.

  2. Ship the item back with full tracking. If it gets lost in transit, we can’t take responsibility for it.

  3. Postage costs aren’t refundable unless the item is faulty.

  4. Send the item back within 30 days of receiving it. After that, the guarantee no longer applies.

  5. Pop a note in the return package with your name, address, and the reason for the return.

1 Year Manufacturer Warranty

We’re all about making products you can count on, so we back them with a 30-day money back guarantee and a 1-year warranty.

If something goes wrong after the 30 days and you think the item is faulty, email us at chargeupnow@hotmail.com to start a warranty claim.

Return Address:
ChargeUP
Ground Floor
Unit 11 Acorn Business Park
Heaton Lane
Stockport
England
SK4 1AS

After we’ve received and checked your return, we’ll sort you out with either a replacement or a refund—your call.

Refund Info:
Refunds go back to your original payment method and take up to 5 working days. If you haven’t seen the refund after that, shoot us an email at chargeupnow@hotmail.com and we’ll help you out.

We want to keep things simple and make sure you’re happy with your experience. If you’ve got questions or need help, just reach out to us at chargeUP™

Compact, fast, and reliable 😊 Always using it to charge my kids devices whilst on the go.

Judy W.

VERIFIED PURCHASE

Best travel gadget ever. Chargers super quick and lasts ages!

Matty F.

VERIFIED PURCHASE

Finally a power pack that doesn't suck haha strong, reliable and comes with all the cables you'd need.

Chris H.

VERIFIED PURCHASE

Told all my girls about this charger! Take it on every night out, never missing an uber again 😂

Jess R.

VERIFIED PURCHASE

Phone, laptop, iPad you name it! This power pack does it all :) Even my husbands beard trimmer 👏🏼

Fiona M.

VERIFIED PURCHASE

Wife got me one for whilst I'm on the go with work. I can see what the hype is about, most powerful portable charger I've ever owned!

Keith T.

VERIFIED PURCHASE

Me and my partner have one each (we have a lot of tech) lol great product

Shelley C.

VERIFIED PURCHASE

I timed how long my iPhone took to charge and it was actually quicker then the description said ⏳ love it

Lucas O.

VERIFIED PURCHASE

Yes, yes, yes! The fact that I can now sit where I want in a cafe & work without having to worry about where a plug socket is has made my lunch breaks a lot less stressful 😅👍🏼

Luke G.

VERIFIED PURCHASE

Having one of these is just so convenient, it’s a total no brainer!

Millie R.

VERIFIED PURCHASE

Compact, fast, and reliable 😊 Always using it to charge my kids devices whilst on the go.

Judy W.

VERIFIED PURCHASE

Best travel gadget ever. Chargers super quick and lasts ages!

Matty F.

VERIFIED PURCHASE

Finally a power pack that doesn't suck haha strong, reliable and comes with all the cables you'd need.

Chris H.

VERIFIED PURCHASE

Told all my girls about this charger! Take it on every night out, never missing an uber again 😂

Jess R.

VERIFIED PURCHASE

Phone, laptop, iPad you name it! This power pack does it all :) Even my husbands beard trimmer 👏🏼

Fiona M.

VERIFIED PURCHASE

Wife got me one for whilst I'm on the go with work. I can see what the hype is about, most powerful portable charger I've ever owned!

Keith T.

VERIFIED PURCHASE

Me and my partner have one each (we have a lot of tech) lol great product

Shelley C.

VERIFIED PURCHASE

I timed how long my iPhone took to charge and it was actually quicker then the description said ⏳ love it

Lucas O.

VERIFIED PURCHASE

Yes, yes, yes! The fact that I can now sit where I want in a cafe & work without having to worry about where a plug socket is has made my lunch breaks a lot less stressful 😅👍🏼

Luke G.

VERIFIED PURCHASE

Having one of these is just so convenient, it’s a total no brainer!

Millie R.

VERIFIED PURCHASE

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Customer Reviews

Based on 9 reviews
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J
James W.
Charges way faster

Charges way faster than anything I’ve used before and the international adapters make it very convenient for travel

G
Gemma R.
Use it all the time

Keeps my devices charged during photoshoots. It’s so handy when there’s no mains power available

N
Niel S.
Comes with all the cables

We don’t use our old power banks anymore because this one is so compact and comes with all the cords included

M
Marcus T.
Battery life is solid

I didn’t think I’d need it as much as I do. The built in cords are sturdy and the battery life is solid. Highly recommend

L
Leila H.
Charges everything so quickly

Charges everything so quickly