Returns & Refunds

30-Day Guarantee

Try our products completely risk-free: If you’re unsatisfied with your first use, the first thing to do is email chargeupnow@hotmail.com or DM on Instagram (@chargeup_now)reporting your issue(s). 

THEN PLEASE FOLLOW ALL STEPS BELOW:

1. Item(s) must be returned in the EXACT same condition they were received in, with all packaging and accessories intact (No cosmetic damage) Returned exactly how sent, boxed and with everything inside.

2. Item(s) must be posted with full tracking, any loss of item(s) in transit is the responsibility of customer.

(NO REFUNDS ON POSTAGE UNLESS RETURNING FAULTY ITEMS)

3. Item(s) must be returned within 30 days of receiving them, the guarantee is void after that.

4. PLEASE PUT A NOTE IN WITH YOUR RETURN WITH YOUR NAME, ADRESS AND REASON FOR RETURN. 

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1 Year Manufacturer Warranty!

At chargeUP™, we stand behind the quality of our products. That's why we offer a comprehensive 30 day money back guarantee.

Your satisfaction is our top priority, and we want you to feel confident in your purchases.

After the initial 30 days you then the manufacturer warranty. If you encounter any issues and believe your item has a fault, simply reach out to our customer support team via chargeupnow@hotmail.com to initiate a return.

Our Return address below:
chargeUP
Ground Floor
Unit 11 Acorn Business Park
Heaton Lane
Stockport
England
SK4 1AS

After we've received and inspected your return, we will either replace or refund, depending on what you've requested. 

Refunds are paid back to the original payment method and take up to 5 working days to process.

If after 5 days it's not hit your bank, email chargeupnow@hotmail.com and report it.

We believe that exceptional customer service goes hand in hand with exceptional products. So shop with peace of mind, knowing that we've got you covered. 

We can't wait to exceed your expectations!

chargeUP: Where your satisfaction is guaranteed!